- Order Questions
- Which Facemask should I choose?
- Stealth Facemask Questions
- Stealth Lite Everyday Facemask Questions
When will my order arrive?
We are currently dealing with an unprecedented level of demand resulting in a handling time of 5-10 working days for all orders.
As soon as your order enters our dispatch queue, you will receive a notification with your DPD tracking information.
Please do not contact us to request a faster delivery time or an update on your consignment within the first 10 working days of your order. You will receive automated updates about the status of your consignment as it progresses through the delivery network.
We thank you for your understanding during this time.
For all UK orders, we use DPD Local
Standard Delivery is FREE for orders £100+
Orders below this amount are charged £5 for delivery
Please allow up to 10 working days for delivery
For all International orders, we use DPD
EU (including Ireland) = £15 per shipment
Please allow up to 14 working days for delivery
Rest of World = £30 per shipment
Please allow up to 21 working days for delivery.
Please contact us if you are making a large international order, to see if we can offer better shipping rates.
What are the delivery days and order cut off times?
Due to unprecedented demand, orders are being despatched within 5-10 working days of purchase. Please refer above for an accurate estimate of when you will receive your order.
How can I track my order?
Once your order has entered our shipping queue, you will automatically receive an email with your DPD tracking number, which you can track using the track my parcel section on www.dpd.co.uk.
Will I get an order confirmation?
Once you have placed your order, we will send you a confirmation email containing all the details of your order and regularly update you on the status of the shipment by email.
Can I change my order?
If you have made a mistake or if you want to amend an existing order, if the order has not already been sent out for delivery, we are happy to assist you with this. Please contact us to get in touch with us and one of our team will be happy to help you.
What happens if the product I have ordered is not in stock?
In the very unlikely event that the item you have ordered is out of stock, we will contact you by email or telephone to let you know your options and find out what you would like to do.
What payment methods do you accept?
We accept all major debit cards and credit cards.
Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay and Google Pay.
All credit/debit payments are subject to validation checks and authorisation by the card issuer and we reserve the right to request further information from you to verify you are the cardholder, before processing your order.
How do I return an item?
We try to make sure that you are happy with all the products we send to you, but if you ever do need to send anything back to us, it is super easy! View our returns policy.
When will I receive my refund?
Refunds will be processed within 7 working days of receipt of your return and may take an additional 3-5 working days to be credited to your account.
Stealth Lite Everyday Facemask Questions
How long should I use my filters for before replacing them?
As HSE guidelines advise, we recommend that you do a maintenance check on your respirator & change your filters every 28 days, with the first day being when you initially use the facemask. This is if you have worn your mask daily for 8 or more hours. After every use, we recommend wiping down your face piece with an antibacterial or alcohol wipe to keep it clean and fresh.
Can I wash the filters in the Stealth Lite Everyday Facemask?
No, you must not wash the filters, but you can hand wash the neoprene harness with hot, soapy water. We advise wiping down the moulded face piece after every use with an antibacterial wipe and replacing the filters every 28 days – if you have used the mask daily for 8 hours or more. You can purchase replacement filters on our website (see below).
The Neoprene has also been tested to withstand 30C for a cycle of 30 minutes in your washing machine. Please hang to dry.
Which replacement filters are compatible with the Stealth Lite Everyday Facemask?
You will need the 2PK Stealth Lite Sport Replacement Filter Pods priced at £21.99.
Is the Stealth Lite Everyday Facemask P3 certified?
Conforms to EN149:2001+A1:2009
My question wasn't answered!
Please contact us with your query and we will get back to you right away